'The manager changed into a sport coat and came back over': Bar Manager and Owner defeats entitled parents complaining about sports playing in a 'Sports bar'

Author image for Brad Dickson
Brad Dickson • Managing Editor
Jul 27, 2023 9:00 AM EDT

There's always this moment in customer service that happens when a customer has an issue with a policy or isn't getting the traction they wanted where they decide that they no longer wish to speak to the person they're talking to. They want their issue escalated, even if their issue is explicitly stated at the time of sale or stems from misuse of the product they're demanding a return for. At this point, they'll start demanding to speak to someone with higher authority who might have the ability to overturn the current policy or service advice. Usually, this will be a manager or assistant manager, whoever happens to be running the shift in that moment. Here, there is a chance for a brilliant moment to occur when the person they're already speaking to is the manager. This delivers you one of the rare gleeful moments you get as a retail manager where you get to declare, "That's me. I am the manager."

Of course, at this point, all bets are off, and the individual will start demanding to speak to a higher power still, such as a regional manager or owner. That's where this bar manager saw his chance to put the entitled parents he was dealing with in their place. See, he was the owner of the bar and him putting the sport coat on and returning to the conversation as "the owner" is something that we wish we had been able to witness with our own eyes.

See another customer's account of events when they witnessed this unfolding at the sports bar they were patronizing. Next, see this chef who shared his brilliant methods for pettily getting back at entitled and demanding customers. 

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  • 01

    "The manager changed into a sport coat and came back over."

    Clothing - "It turned out [the manager] was a part-owner of the sports bar. Now the father really lost [it.]"
    via Mohamad Khosravi
  • 02
    Font - r/r/MaliciousCompliance Posted by u/InsideAd5252 10 hours ago Sports Bar Manager changing the tv M OC ↓ I was at a sports bar watching UFC fights on a Saturday afternoon. It was pretty dead until around five when the early dinner crowd started arriving. One family came in and asked their waitress if they could switch the large projector screen from the fights. She came over and asked me, and I said it was fine as long as they put the fights on another tv.
    via u/InsideAd5252
  • 03
    Font - The family had the main tv switched to ESPN, which had one of their special documentaries on at that time rather than live sports. Then the family asked if they could switch the smaller tv that I had just had switched to the fights. The waitress said no since they'd already requested another tv. The family was annoyed and asked for the manager.
    via u/InsideAd5252
  • 04
    Font - When the manager got to their table the father demanded that the fights be changed so their son, who was probably around 8, couldn't see the fights since they were violent and not family friendly. The manager tried to calm the family by moving the fights to a tv behind their son, which I would've been fine with. However, the father demanded that the fights couldn't be on any tv as long as the family was at the sports bar. Then he accused the manager of not caring about young children for
    via u/InsideAd5252
  • 05
    Font - The manager nodded and said he'd get the tv sorted out. Then he also asked the father if he should change the music playing since it was pop. The father grunted about that being nice, and how the manager was finally being responsible and looking out for children.
    via u/InsideAd5252
  • 06
    Font - T while this was happening the manager sent the family's waitress over to put their order in. Then once their order was in the system the manager switched the tv again. He put the UFC fights back on the main tv, but this time he turned the sound on as well since the pop music could be bad for children.
    via u/InsideAd5252
  • 07
    Font - The father started loudly complaining again and called the manager back over. He demanded that the tv be changed again, and when the manager said no the father demanded to speak to the owner. The manager said he'd get the owner, but it may take a few minutes.
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  • 08
    Font - The manager changed into a sport coat and came back over. It turned out he was a part owner of the sports bar. Now the father really lost and said his family was leaving. The owner calmly asked if he should have the family's meals changed to takeout orders. The father said they were leaving and wouldn't pay for the food the family had ordered. The owner said the family had to pay for their meals since they weee already being cooked. The father continued arguing until the owner threatened
    via u/InsideAd5252
  • 09
    Font - Quercus_ +1.9 hr. ago Takes family to a sports bar where sports are being shown. Freaks out when family is exposed to sports at a sports bar. Vote MrSpecialEd +1.9 hr. ago Kyle and Karen McBitchalot Vote Reply Share Vote ... Reply Share ●●● ReactsWith Words "Next week we're going to...what's it's name? Oh yeah, Hooters." +4.9 hr. ago Reply Share
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  • 10
    Font - . snappyland 9 hr. ago It seems to me that if I were so concerned about what my 8 year old son sees and hears, I would not take my 8 year old son to a sports bar in the first place. But my sons are all grown up now, so maybe I'm out of touch with parenting skills. Reply Share Vote Waylandyr 9 hr. ago Oh you know he takes him to hooters for his birthday though Reply Share Vote
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  • 11
    Font - Rubbermayd 9 hr. ago I was really hoping the manager was going to refuse to serve alcohol to the table because the child was there after the manager voluntarily asked about the music Vote Reply Share
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  • 12
    Font - randommusician - 8 hr. ago . I was at the lone hockey bar in my small town once while the CBJ were in the playoffs. It was predictably loud during the game, and as a bonus, the bartender even wore roller blades and had a team signed hockey stick with him behind the bar. About 15 minutes before the kitchen closed, an older gentleman and his (mid 30s if I had to guess) daughter walked in and he said "I'm trying to have a quiet dinner with my daughter, can you turn that off?" the bartender j
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  • 13
    Font - D chapsd 9 hr. ago Hooters was probably too packed that night. Vote B Reply Share
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  • 14
    Font - Stabbmaster 9 hr. ago Why wait to start laughing? They were clearly being very obnoxious in a public setting, so public ridicule is on the table. Would have served them right. Vote Reply Share Ok-Pomegranate-3018 9 hr. ago It is considered rude to applaud, until the performance has concluded. Vote Reply Share
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customer service karens entitled parents bartending karen-customers bartender entitled karen entitled people service industry
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